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Question:  I heard that there was a class action settlement ($15) for iPhone 4 owners with reception problems.  Where can I find information about the settlement?

Answer:  There is an article on News.Cnet.com that explains the lawsuit and provides a link to the page where you can fill out a form to claim $15 if you are eligable.  Click here to read the article on News.Cnet.com.

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Question:  Our business uses Microsoft Office 365, is the iPhone set up difficult?

Answer:  Microsoft Office 365 is a great tool for small to medium sized businesses. The iPhone setup is user friendly and can be a great time saver for those of you who are beginning to use Office 365 more and more. Will Kelly has written a great article with detailed set up information on TechRepublic.com. Click here to read the article and gain some valuable insight about using your iPhone with Office 365.

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Question: Is it possible for me to show my Android Phone's screen onto a larger display (monitor)?

Answer:  Sometimes you wish you could project the screen from your Android onto a larger display. There are a couple ways this can be accomplished. William J. Francis has written an article on TechRepublic.com that tells you how to do just that. Click here to read the article on TechRepublic.com.

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Question: I'd like to take advantage of some of the "Cloud" services that are available, what do I need to know about moving to the "Cloud"?

Answer:  Patrick Gray has written an informative article on TechRepublic.com titled "Five Tips for Moving to the Cloud".  Click here to read the articlie on TechRepublic.com.

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Question:  I own a small business and want to make sure my data is not compromised, how can I accomplish this?

Answer:  A data breach or loss of information can be devastating to any company, but at a small business it could mean the difference between opening up for business the next day, or shutting down for good. Here, Dave Hallmen, VP of Worldwide Sales and Marketing, EVault, offers advice on how to move your SMB clients from wishing they had reliable backup, to having a tried and true data recovery sytem in place.  Click here to read the article on Crn.com.

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Question: I am hearing about more and more viruses infecting Mac computers.  What can I do to protect my Mac?

Answer:  This is true, more viruses are being created to unleash on Macs.  Jeffrey Burt has written an article "Flashback Trojan: Kaspersky's 10 Ways to Protect Your Mac" on eweek.com.  Click here to read the article and start protecting your Mac now.

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Question:  After I attach a file to an Outlook email, I can't move, delete or rename the file.  Windows gives me the error message "The action can't be completed because the folder or a file in it is open in another program. Close the folder or file and try again."    How can I avoid this?

Answer:  Outlook keeps a lock on the file you attached.  The easy way to release the lock is to create another email message and attach a different file.  Then you can close and delete the draft of the email message, the first file you sent will now be unlocked and available for renaming, moving or deleting.

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Question:  I am an office manager and frequently create documents for my company.  I sometimes feel limited with the word processing program I use.  Are there any tools out there that can make my document creation any easier?

Answer:  Jack Wallen has written an article on TechRepublic.com that has several great recommendations for apps that can make writing easier.  Click here to read the article on TechRepublic.com.

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Question: When I try to use "Out of Office" in MS Outlook I consistenly receive an error message.  The message is "Your Out of Office settings cannot be displayed, because the server is currently unavailable. Try again later."  Is there a fix available for this?

Answer:  Microsoft has issued a Fix and it is available on Support.Microsoft.com.  Click here to read the details and apply the fix. 

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Question: I'd like to be able to do a "word count" when I'm using Microsoft Publisher, I can't seem to find that function anywhere.  Is there a way to do this?

Answer:  yes it can be done with a little help from Microsoft Word.  Bob deLaubenfels has written a quick "How To" on Blogs.Office.com,  Click here to read more about it.

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Question:  I am now on Windows 7 and I don't see where Outlook searches in my "Deleted Items" folder when I am performing a search.  Can I change a setting to have Outlook search in my "Deleted Items" folder?

Answer:  By default, Outlook thinks that once you have deleted an item you no longer have any use for that e-mail.  You can change a setting to have "Deleted Items" included in your searches.  There is a thread discussing this topic on Answers.Microsoft.com.  Click here to read more about how to do this.

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Question:  I have an Smart Phone and it's seems very limited when it comes to e-mail functions.  There are things I can do in MS Outlook that I would like to be able to do on my Smart Phone (move an e-mail to a folder on my phone).  Is there an app that can help me to accomplish some of the missing functions in my mobile e-mail application.

Answer:  There an app by NitroDesk called "TouchDown.  This will help you to do some functions that are not available in your smart phone's e-mail app.  Click here to read more about the app and download it.

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Question:  I have a Windows computer that needs some issues resolved.  I know that you can visit the Microsoft Fix It Solution Center online, but the problem pc can't even access the internet.  Is there a way to use Fix It on the troubled pc?

Answer:  Great news, you can now download a portable version of Microsoft Fix It.  Click here to read more about it and download the Fix It tool.

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Question:  How do I create a system repair (recovery disc) in Windows 7?  I know it's importamnt to have one in case my computer crashes.

Answer:  In Windows 7 it is relatively easy to create a system recovery disc.  Click here to read itructions on GuidingTech.com.

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Question:  I have heard some good things about Parallels Desktop 7 for Mac, should I switch to it?

Answer:  Wil Limoges has written an article detailing his experience with Parallels Desktop 7 for Mac on TechRepublic.com, click here to read the article.

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Question:  Why does my new iPad show that it isn't fully charged?

Answer:  Apple has designed the iPad to charge to 100%, drain a bit, and then recharge to 100%.  This is explained in detail on News.Yahoo.com, click here to read more about the iPad and it's battery.

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Question:  How do I connect to a wireless network on my Dell D620 laptop?

Answer:  Click here to read the instructions on EHow.com.

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Question:  Is there a way for me to re-send Outlook Meeting Requests to people who have not yet responded to the original request?

Answer:  Yes, you certainly can, click here to read how on MSOutlook.info.

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Question:  Is there a way to count the words in my document in Microsoft Publisher?

Answer:  It isn't as easy as it should be, but there are instructions on blog.office.com to help you.  Click here to view the page, and select your version of Publisher for instructions.

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Question:  I'd like to try a different Calendar app for my iPhone.  There are so many, what do you recommend?

Answer:  Adam Dachis has written a great article on LifeHacker.com about Calendar apps for the iPhone.  Click here to read the article.

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Question: Is there a way to use my iPad as a second display for my Mac?

Answer:  You cannot use the iPad as a second display right out of the box, but there is an app that will let you effortlessly use you iPad as a second display.  Click here to read the article by
 Wil LImoges on TechRepublic.com.

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Question: I'd like to do a presentation using my iPad instead of my laptop.  Is it possible to mirror my iPad screen on a monitor or tv?

Answer:  Yes!  There are a couple options for this function.  Erik Eckel has written an informative article on TechRepublic.com.  Click here to read the article and find out how to do this with your equipment.

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Question:  How can I tell what version of Microsoft Exchange Server I am using for my e-mail?

Answer:  Follow the steps below to find out what version of exchange you are using.  Then click here to view the chart of Exchange Servers on support.micosoft.com.

1. Open Microsoft Outlook.
2. Hold down the CTRL key on your Keyboard.
3. Right click on the Outlook icon in your notification area (In Windows 7 you may have to left click the arrow to open you Notification area to view the Outlook icon).
4. Left click "Connection Status".
5. Use the slide bar to slide all the way to the right to view your version number.
6. Click the link above to view chart to determine what Exchange Service you are using.

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Question:  When you search in Outlook, does it search the "Deleted" items folder?

Answer:  Yes, Outlook will search the "Deleted" items folder when you perform a search.  However, if you do a search in Windows (using Search from the Start menu), it WILL NOT search the "Deleted" items folder.  You should get in the habit of storing e-mails in your documents folder or in a folder called "Saving Just in Case".  This way you can find the desired e-mail when searching.

*TurnerTime^sm recommends that you do not get in the habit of storing 'Just in Case' emails in your deleted items folder.  The more items you have in your "Deleted Items" folder, the slower that Outlook runs.

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Question: How do  I add a signatute to an Outgoing Mobile email on my Windows phone (Outlook)?

Answer:  There is an easy solution, outlined in detail, by InspectMyGadget.com.  Click here to read the article.

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Question:  How can I keep spammers from stealing my e-mail addresses from my website?

Answers:  There are certain steps you can take to prevent spam from piling up in your Inbox from your website.  Michael Bluejay has written a great article on WebSiteHelpers.com.  Click here to read the article.

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Question: I am becoming increasingly concerned about viruses and malware on my Android device.  Are there any products out there to keep my Android safe?

Answer:  Some of the same problems that can wreak havoc on our computers are now starting to show up on Android devices. Viruses, malware, trojans, etc. are becoming a bigger threat to our smart phones. Scott Lowe has written a great article on TechRepublic.com to help you decide what kind of protection to use on your Android device. Click here to read the article on TechRepublic.com.

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Question:  Help!  My Contacts icon is missing from my iPhone, how do I locate the icon?

Answer:  When updating your operating system the icon may have been placed inside a folder.  Check your "Utilities" folder first.  If you can't find it in there, check all the folders on your home screens.  Once you locate the Contacts icon, you can drag it out of the folder and back to the home screen. 

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Question: Can I view shared calendars on an iPhone?

Answer:  After substantial research, I wanted to let you know what I found out:

• The answer is only "yes" if the people whose data you wish to access are willing to give you their Microsoft Exchange login information.  There is an app that makes this easier called "Lookee-Loo":   Click here to read more about the app on Apple.com.
• The downside to this is the obvious security implications, as you could easily turn on the email and view others information.
   

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Question: Can I create an appointment on my iPhone and mark it "Private", so that my Colleagues don't see the details, but the time slot is marked as "Busy"?

Answer:  As of now, you cannot  use the "Private" option when creating an appointment on your iPhone.  You can however, create a separate calendar for your private events.  Unfortunately this will not mark the time on your Work calendar as "Busy".  Click here to read a discussion about this, and some suggestions on Discussions.Apple.com.

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Question: I am selling my old Android smart phone and buying a new one.  I know there are some apps available to "wipe" my personal information from my Android  phone I am selling, what are some good apps for this?

Answer:  Jack Wallen has written an article on TechRepublic.com that gives you a rundown of 5 apps used for "wiping" data from your Android phone.  Click here to read the article on TechRepublic.com.

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Question:  How can I secure my Android phone from malware and Trojans?

Answer:  Matt Mossman has written and article on InfoSec Institute that will give you 10 tips and settings that can be adjusted to secure your Android Phone.  Click here to read the article on InfoSecInstitue.com.

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Question: How can I stop telemarketers from calling my business and home phone numbers?

Answer:  The National Do Not Call Registry gives you a choice about whether to receive telemarketing calls at home. Most telemarketers should not call your number once it has been on the registry for 31 days. If they do, you can file a complaint at this Website. You can register your home or mobile phone for free.  Click here to go to the website and register your number.

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Question: Are there certain words to avoid in the 'Subject' line of an e-mail to avoid spam filters?

Answer:   Threre are words that spam filters look for to drop them into your "junk e-mail" folder.  Karen Rubin has written a great article on HubSpot.com that talks about how to avoid your e-mail going into someone's "junk e-mail" folder.  Click here to read the article on HubSpot.com.

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Question:  When I open a CSV file, all the data is in a single column, is there a way to fix this?

Answer: Allen Wyatt has written a great article with an explanation of CSV files and Excel spreadsheets on ExcelTips.net.  Click here to read the article.

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Question:  What is the difference between FAT & FTFS File System?  When is it appropriate to use either of them?

Answer:  File System is the most popular and widely used techniques to store  data on different type of storage media devices.  Oliver has written a guest post on Everything-Microsoft.com, click here to read the article which should answer all of your questions.

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Question:  What is Deduplication?  And what important information should I know about Deduplication?

Answer:  Deduplication can be a bit confusing, click here to read a great article on TechRepublic.com by Brien Posey.

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Question: I am still not a fan of the Ribbon in Microsoft Office 2007 and 2010, are there any tips out there to make the Ribbon easier to use?

Answer:  Many people are still not happy with the Ribbon interface in Microsoft Office 2007 & 2010.  Susan Harkins has written an article on TechRepublic.com "10 Ways to Make the Ribbon Your Friend (Sort of).  Click here to read the article and make your life with the Ribbon a little easier.

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Question: Is there a way to disable the "Reply to All" function in Outlook 2007 or 2010?

Answer:  If you are using an Exchange account in Outllok 2007 or Outlook 2010 there is an add-in available for Outlook.  Microsoft Research provides an excellent description of an add-in.  When you install this add-in, you'll see extra buttons at the end of the ribbon on the email composition window. Clicking on the buttons will prevent recipients of your emails from performing a reply to all, forward or reply to anyone. Clicking again toggles the relevant option's state back again.  Click here to read the article and download the add-in.

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Question: Is there a way to remove Internet Explorer and other features from my computer?

Answer:  Yes, there is a way to remove Internet Explorer and other functions from your Windows computer.  Greg Shultz has written an article on TechRepublic.com to show you how to remove features from your Windows computer.  Click here to read the article on TechRepublic.com.

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Question: Is there a way to sync my Android phone with Microsoft Outlook using a USB cord (wireless sync is not an option at this time)?

Answer:  Keep Android and Outlook in Sync with 'Android-Sync'.  You can sync contacts, contact pictures, and your calendar between your Android and Outlook.  It uses a USB connection.  
Click here to visit AndroidSync.com and learn more about the features and download the application.

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Question: How can I migrate my Outlook Contacts to my Android phone?

Answer:  Jack Wallen has written a great article on TechRepublic.com. If you own an Android device, you probably already know that you can’t sync to Outlook without the help of third-party software. Of course, if you’re on Exchange, it’s not a problem. But for those using IMAP or POP3, just plugging that phone into your PC won’t do it. Fortunately, Jack found a fairly simple method for getting your Outlook contacts to your Android device. This method requires your Android phone to be connected to a working Gmail account. Once that’s in place, you’re ready to take on the migration. Click here to read detailed instructions by Jack Wallen on TechRepublic.com.

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Question: Is OneNote Mobile available for Android users yet?

Answer:  OneNote Mobile is finally availalbe for Android.  If you use OneNote on your computer you will definitely want to get the app for your Android Smart Phone.  Click here to read more about the app and download it on Google.com.

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Question:  I'd like to use the OneNote App on my iPhone, where can I read more about it?

Answer:  OneNote mobile is available through the App Store on your iPhone.  You can read more about the app and how it works on Apple.com, click here to read it.

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Question:  How can I change my default Contacts Address Book in Outlook 2010?

Have you ever wondered how to change the default address book in Outlook when you are using Exchange. If you have ever sent an email and tried to find your contacts using the To: button you know that by default the Exchange Global Address Book is the first source of contacts. What a pain. Jeff Louks writes an excellent blog with great information and instructions for common issues. Click here to read the detailed instructions on MSMVPS.com.

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Question: Is there a safe way to transfer data and applications from my old iPhone to my new iPhone?

The easiest way to transfer information from your old iPhone to your new iPhone is to use iTunes and perform a backup on the old phone, and a restore on the new phone.  Click here to read the instructions on e-how.com

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Question: Is there a safe way to transfer data and applications from my old BlackBerry to my new BlackBerry?

Answer:  The easiest way to perform the transfer is to use the BlackBerry Desktop Manager.  Click here to read the instructions on e-how.com.

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Question: Is there a safe way to transfer data and applications from my old Android phone to my new Android?

Answer:  There is a specific lists of steps to take to transfer your data to your new Android.  Click here to read the detailed instructions on e-how.com.

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Question: How can I sync my e-mail/e-mail folders, Calendar and Contacts with my BlackBerry by plugging into my comptuer?

Answer: Yes, you can use the BlackBerry Desktop Manager.  Click here to watch a video that explains more about how to sync.

You should also make sure you have the latest version of the BlackBerry Desktop Manager for your phone.  Click here to update the software.

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Question: Is there a website I can go to to get answers to your questions about Microsoft products?

Answer:  There are many times when you may have a question about a Microsoft product. Answers.Microsoft.com allows you to type in a question and receive an answer about Microsoft Windows, Internet Explorer, Security Essentials, Microsoft Office for Mac, Microsoft Office, Windows Phones, and Zune. You'll receive answers to your questions from members of the community and Microsoft support personnel. There is a vast amount of answers already on the site for common questions. If you don't find what you are looking for you can go ahead and post a question yourself. Click here to visit Answers.Microsoft.com.

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Question: I have tried to import my PowerPoint presentation to my iPad, but the formatting and fonts sometimes change.  Is there a better way to do this so my slides are not modified at all?

Answer:  Yes, you can use SlideShark, which is Free for the basic version and includes an app for both your computer and your iPad.  You can find out more by clicking the here to read more about it on BrainShark.com.

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Question: I have imported data into a .CSV file.  When I go to open it using Microsoft Excel, all the data is in one column.  How can I fix this?

Answer:  On Allen Wyatt's website, ExcelTips.net there is an article that explains why this happens and what to do about it.  Click here to read the tip on ExcelTips.net.

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Question: I have seen several articles on how important it is to have secure passwords, how do I know what will be a good password?

Answer:  Today almost everything requires a password.  It is important to have a good way to select and remember secure passwords.
Click here to read an article on passwords from yahoo.com.

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Question: I installed a new version of Office on my computer and now I have a "Language Bar".  How do I remove the Language Bar from Windows XP

Answer:  TroubleFixers.com has a fix for removing the Language Bar from your Windows XP taskbar.  Click here to read the problem and the fix.

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Question: I would like to have spell check in Outlook Express without having to use an outside program such as Microsoft Word.  Is there an add-in for spell check on Outlook Express?

Answer:  Spell Checker For OE by Vampirefo, is an excellent option for your needs.  Click here to read more about it and download the add-in from SnapFiles.com.

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Question:  I seem to be having some trouble with my Personal Folders (.pst) in Outlook.  Is there a way to repair this file, and is it safe?

Answer:  Your .pst file is an important file in Outlook, and when there is a problem with the file it can really be a problem.  Jack Wallen of TechRepublic has written an article on 5 reliable tools you can use to fix your .pst files.  Click here to read the article.

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Question: I recently moved to Outlook 2010 (from Outlook 2007).  When I open an attachment and make a change to it, I can't seem to be able to save it and re-attach it to the e-mail at the same time.  Is there a way to do this?

Answer:  Unfortunately Microsoft has made a change to Outlook 2010 when it comes to attachments.  You will have to take the following steps:

1. Open the attachment (if it is a Microsoft Word, Excel, or PowerPoint file left click "Enable Editing" at the top of the window).
2. Make changes to the file.
3. Save the file on your computer.
4. Go back into original e-mail.
5. Left click "Actions".
6. Left click "Edit Message".
7. Left click "Insert" tab.
8. Left click "Attach File".
9. Select newly edited and saved file on your computer.
10. Remove the old file from the e-mail (optional).
11. Close the e-mail and save the changes.

This does take a bit of time and is inconvenient, but it's the only way to accomplish this in Outlook 2010.

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Question: In my office we are using the newest version of Microsoft Office.  I am having trouble locating some of the commands I need to use (I previously used Office 2003), is there anything out there that can help me?

Now that you are using Office 2007 or Office 2010 you may have a hard time finding commands in the Ribbon.  You know there is a command for it but you just can't find it.  With "Search Commands" from Microsoft® Office Labs, you can locate and use the commands quickly and easily.  Just download the add-in for Microsoft Word, Excel, or PowerPoint, and get started finding the commands you want right now.  Click here to visit OfficeLabs.com and read more about "Search Commands". 

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Question:  When I create worksheets in Microsoft Excel they ususally work great until I make some modifications.  Are there some things I can do to avoid a worksheet meltdown?

Answer:  Certain decisions you make when creating a worksheet can lead to problems as you make modifications to data and formulas.  Susan Harkins has written a great article on TechRepublic.com to show you what to avoid when creating a worksheet.  Click here to read the article on TechRepublic.com.

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Question: I am having integration issues with the new iCloud and Outlook, is there anything I can do to fix this?

Answer:  This integration problem is being reported by many users.  Outlooktips.net has answers to frequently asked question on this issue.  They also have tips for making iCloud work better with Outlook. 
Please click here for solutions and a video tutorial from OutlookTips.net.

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Question:  What third party File Managers are good to use instead of Windows Explorer?

Answer:  TechRepublic.com is always a great source for technical information.  Bill Detwiler has provided a great list of third party file managers you can use in his recent article. 
Click here to watch the video and read the article on TechRepublic.com

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Question:  I know I should be backing up my computer system regularly, but some of the back up solutions are difficult to install and use.  What is the simplest way to back-up my PC?

Answer:   Review the options below and choose what will work best for you.

1. Carbonite- is an online backup system, and one of the easiest solutions to use.  Click here to visit their website.
2. Windows Back Up - is provided with your operating system.  It is a little more complex to use, but has 'Wizards' that will walk you through the process. 
   Click here to visit Microsoft.com if you use Windows XP. 
   Click here to visit Microsoft.com if you use Windows 7.
3. Comodo- is a bit more sophisticated then some of the other back-up options, however, Comodo is currently offering a free session with an expert to assist with set-up.  It includes 5 GB free storage and a FREE lifetime license.  Click here to read more about Comodo.
   Click here to take advantage of the "Free Expert".
4. Acronis True Image Home 2012- an easy to use application with a great bonus: disk imaging.  Click here to read about the different options they have to offer.
5. External Hard Drive- if you prefer an actual drive to store your back-up on, you may want to purchase an external hard drive.  Seagate offers a wide range of solutions for PC or Mac, and some drives are compatible with both operating systems.  Click here to visit Seagate.com to review their line of 'GoFlex' external hard drives.

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Question: My PC performance seems to be lagging lately.  Is there any thing I can do to boost its performance?

Answer:  There are definitely things you can do to speed up your PC's performance.  Justin James has written a great article "10 things you can do to boost PC performance" on TechRepublic.com. 
Click here to read the article on TechRepublic.com

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Question: My Mac is sluggish, is there anything I can do to speed up the performance?

Answer: Yes, there are several things you can do to speed up your Mac.  Wil Limoges has written an informative article "How to Speed up a Sluggish Mac" on TechRepublic.com.
Click here to read the article on TechRepublic.com

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Question: I have upgraded to Outlook 2010.  The "File" tab on the far left is orange, what does this mean?

Answer:  It's just a visual aid.  It's a reminder that the "File" menu is back in place of the Micorosft Office^® Button that was used in Microsoft Office^® 2007.  If you look in any of the Microsoft Office^® Program you will see that the "File" button is a different color than the rest of the tabs.  In Excel^® it is green, in Word^® it is blue, and in PowerPoint^® it is red.  The "File" tab contains a lot of important commands and options and you shoud review.  All the items in this menu help you to utilize and customize them to your specific needs.

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Question: Is there a way to delete a post on Facebook once you post it?

Answer:  Yes, there is a way this can be done.  eHow.com is a great resource for "How To's".  Click here to read the instructions on how to remove a post from Facebook.

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Question: Sometimes when viewing items on my computer screen I have trouble reading the small text, is there a way to change this quickly?

Answer:  You can easily change the size of ANY thing you are viewing on your monitor.  This will change the "zoom" settings and allow you to zoom in or out.

1. Hold down CTRL key on keyboard.
2. Roll the wheel on mouse up/down.

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Question: I seem to be getting a lot of SPAM.  I am interested in a new SPAM filtering application for my e-mail, what should I use?

Answer:  There are a couple of really great products out there. 
Click here to learn more about FREE Spam Filter for Outlook
Click here to see the prodcut offerings for Postini by Google (an excellent low cost solution).

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Question: I have recently been upgraded to Office 2010 and have noticed that now when I go to save an email (F12) the default file type is Outlook Message Format – Unicode.  Is this the correct format to use? 

Answer:  Yes, the correct format is Outlook Message Format Unicode.  They have just made the process a little easier in Outlook 2010 by assuming you want to save it in this format.  You no longer have to change the file type as you did with older versions of Outlook. 

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Question: How do I hide the paragraph formatting marks in Outlook?

Answer:  There is a quick and easy fix for this.  Click here to read the fix on generation-nt.com.

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Question: I would like to Archive folders in Outlook, how do I do this?  Is there a way to set it to Archive automatically?

Answer:  You can archive folders manually or set up Outlook to Archive folders on a schedule. 

Click here for detailed instructions on how to manually Archive an Outlook folder. 

Click here for detailed instructions on how to set up Outlook to Archive folders automatically.

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Question:  I have heard there is a keyboard shortcut for "Print Screen" that will only copy an open dialog box as the image instead of the entire screen.  How do I do this?

Answser:  If you have an open dialog box you would like to capture in a screen shot just hold down FN + ALT + Print Screen.

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Question: I don't want to install Internet Explorer 9 right now.  I heard that Windows 7 automatically treats this as an important update, and if I'm not careful it will be installed the next time I update Windows.  How can I avoid installing Internet Explorer 9 until I'm ready?

Answer:  There is a way to prevent Windows from marking this as an important update.
Click here to view an informative video from TechRepublic.com

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Question: I've heard that on a rare occasion that Microsoft Windows System files may become corrupted and report errors.  If this does happen, how can I fix it?

Answer:   It doesn't happen often, but if it does, re-booting your computer will usually fix the problem.  If that doesn't work click the link below to read more about repairing the errors.
Click here to read the article on TechRepublic.com.

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Question: I used to have a shortcut on my computer that would take me to the desktop (all open windows would dissapear).  It is gone, is there a way to re-create this shortcut?

Answer:  It is a fairly easy process, but not the same as just creating a new shortcut.  Tips4pc.com has posted the detailed instructions along with pictures on their website.
Click here to read the instructions on Tips4pc.com.

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Question: Sometimes my Excel formulas do not calculate as I expect them to.  Is thre a reason for this?

Answer:  Susan Harkins from TechRepublic.com has written an article describing some of the reasons formulas may not calculate correctly.  She walks you through a few troubleshooting ideas.
Click here to read the article on TechRepublic.com

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Question: I recently started using Windows 7, but I have problems when trying to move a window.  If I drag the window to the top of my screen it will open to full screen view, how can I prevent this?

Answer:  Windows 7 has a new feature called "Smart Window Arrangement".  This allows you to drag and snap windows to either side of the screen, or when you drag the window to the top it will open the window in full screen view.  This can be turned off by following the steps below:

1. Go to "Control Panel".
2. Select "Ease of Access Center".
3. Left click "Change how your mouse works".
4. Left click "Prevent windows from being automatically arranged when moved to the edge of the screen".
5. Left click "Apply".
6. Left click "OK".

*Please Note: If you choose this setting you won't be able to use "Snap" or Windows logo keyboard shortcuts to adjust/move any windows.

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Question: What can I do to conserve internet bandwith?

Answer:  For the fastest possible internet connection for your computer make sure you are connected via a cable (vs. wireless witch is typically slower). 
Click here to see some good ideas from TechRepublic.com.

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Question: My computer's performance has become very poor (slow) lately.  What can I do?

Answer: A systematic troubleshooting plan will help you to zero in on the cause.  Deb Sinder runs through likely culprits and describes steps you can take to improve system performance.
Click here to view this helpful article on TechRepublic.com.

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Question: Is there an app that will give me information on my laptop battery charge?

Answer:  There is a free app that can tell you when your battery will be done charging as well as letting you know the status of your battery when in use. 
Click here for more information and free download of BatteryBar on Cnet.com.

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Question: I just got a Mac and have heard there is very little maintenance required.  I am sure there are a few things I can do to keep my Mac running efficiently, what are they?

Answer:  There are a few things you can do to keep your Mac running great.  Check out these great article by Dan Frakes from MacWorld.
Click here to read "Essential Mac Maintenance: Rev up your routines" on MacWorld.com
Click here to read "Five Mac maintenance myths" on MacWorld.com
Click here to read "Repairing permissions: What you need to know" on MacWorld.com
 

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Question: I am having an issue with my Mac (running Leopard) freezing up on a rare occaision.  What can I do to fix this?

Answer:  Just like any other comoputer, you will occasionally have an issue with your Mac.  Here's an article by Ted Landau on MacWorld to give you some troubleshooting ideas.
Click here to read "Leopard troubleshooting guide" on MacWorld.com

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Question: How do I back up my Mac?

Answer:  Let's go straight to the source for infomation on backing up your Mac, visit Apple.com.
Click here to read how to back up your Mac OS X v10.5 and v10.6 on Apple.com

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Question:  Is there a way to get information about my battery's health and performance on my MacBook?

Answer:  There is a great free app that will give you detailed information about your battery.  It's CoconutBattery.
Click here to get more information and download the app at Coconut-Flavour.com.

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Question:  I am having battery issues with some of my Apple devices, is there any thing I can do to increase the performance of my batteries?

Answer:  There are articles on the type of batteries used in Apple devices, extending battery life, and the battery exchange program.  Click one of the links below.

Click here to read more about the Genius Bar at Apple stores and find a location near you.

Click here to read more about your iPhone battery on Apple.com.

Click here to read how to extend the battery life on your Apple portable (Notebooks, iPad, iPhone, etc.) at TechRepublic.com.

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Question: How do I add a printer in my new Mac Operating System (Lion)?

Answer:  If you are unfamiliar with adding printers in Lion for Mac TechRepublic has a great article with instructions written by Erik Eckel.
Click here to read the article on TechRepublic.com.

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Question: How do I save an e-mail (and any attachments) from Entourage as a Document?

Answer:  Follow these steps:

1. In Entourage, open the e-mail you want to save.
2. Click "File" menu (at the top of your Mac screen).
3. Click "Save As".
4. Rename the file (optional, the subject line of the e-mail will appear in the "Save As" box by default).
5. Click arrow next to "Where", click "Documents" (you can move it to a sub folder later).
6. Click "Entourage e-mail message".
7. Click "Save".

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Question:  Where does Microsoft Outlook 2010 save my information and configurations?

Answer:  Microsoft Outlook 2010 stores different types of information in different locations depending on the type of e-mail account you use.
Click here to read more about this topic at Microsoft.com.

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Question: How can I get Outlook Contacts to sync with Gmail?

Answer:   There are several different methods you can use to sync Outlook Contacts with Gmail.  Here are a few of the best:

How to Sync Gmail Contacts With Outlook using GoogleApps 
Click here to read the instructions.

Sync2 for Outlook - is now made easy with this powerful Microsoft Outlook synchronization add-in software. Sync Outlook personal and public folders. Sync Outlook calendar, contacts, email, tasks, notes and Outlook journal between multiple computers without Microsoft Exchange server. Sync Outlook with Google, Gmail contacts sync, sync Google calendar with Outlook. Clone and synchronize Outlook .pst data file using shared folder on LAN, USB drive or FTP. Synchronize Outlook 2007, 2003, 2002 and Outlook 2010 automatically. You can schedule automatic Outlook synchronization or perform a manual sync on demand. Synchronization will be performed in background, even if Outlook is not running. Share Outlook Calendar with Google Calendar. Sync Google Contacts with Outlook Contacts. Sync address book and Gmail contacts. Synchronization of multiple Calendar folders, Google Calendars and Gmail Contacts accounts are supported. Event-based Outlook sync, only changes are synchronized. Sync2 interface is similar to Microsoft ActiveSync interface. No need to transfer large PST files. Microsoft Exchange Public folders are supported. Synchronize specific Outlook folders with different workgroups. Sync all item fields, including read/unread statuses. Use your PC, any networked device, FTP folder or removable memory device (Memory cards, USB drive or HDD) as shared folder location. Compatible with latest Windows 7 and Outlook 2010. Free one year support and upgrades. Click here to view the download on Cnet.com.
 

GO Contact Sync Mod is an open source tool to synchronize your Microsoft Outlook contacts with Google Mail. With this tool you do not need to enter your contact details more than once, always have the latest version everywhere: in Outlook and in Google. Contact categories are supported, as well as contact photos to make your contacts look exactly the same. You can set up sync options to start up and synchronize automatically, so it is the perfect backup tool.  Click here to read more about Go Contact Sync Mod.
 

Sync Gmail Contacts with Outlook using Google Contacts Outlook Synchronizer - Most of the users prefer to use Gmail for their business communication. You can configure Outlook on windows to work with Gmail. Unfortunately if you add or remove contacts from Gmail web interface you need to also update outlook contact/address book manually.  To get rid of this manually contact synchronization task here is an excellent utility Gcontactsynch aka Google Contacts Outlook Synchronizer. This utility provides synchronization of Outlook contacts to and from Gmail/Gmail for applications accounts (even Standard Edition).  Click here to read more about this feature on Blogsdna.com.
 

KiGoo is a useful sync tool which allows users to manage and synchronize their Google Calendar and contacts with their Microsoft Outlook information manager. This application is free, easy to operate and runs in real time. It is compatible with and supports MS Outlook 2007 and MS Outlook 2003. Using this synchronizing tool, KiGoo users are able to create, read, modify, update and even delete their appointments/activities in their web-based Google Calendar account directly from MS Outlook in real time. Users can also use the same synchronization process to synchronize their contact lists between outlook and Gmail account.  Click here to read more about KiGoo on MyDigitalLife.

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Question: How can I write a letter to a customer in Word using my Outlook contact fille address without having to cut and paste?

Answer:  To write a letter in Word, you will want to use the Mail Merge feature in Word.  The link below describes the process in Outlook 2007 but a similar process should work in all versions of Outlook.
Click here to read instructions on Microsoft.com.

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Question: How do I repair a Quick Books data file?

Answer:  TechRepublic is a great source for all kinds of techincal information.  Jack Wallen has written an article on repairing Quick Books data files
Click here to read the article on TechRepublic.com.

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Question:  All my e-mail attachments are apearing in the body of the e-mail, as opposed to the header below the "Subject" line.

Answer:  If your Outlook e-mail format default is set to "Rich Text Format" as opposed to "HTML" this will cause any attachments you send in a new e-mail to appear in the body of your e-mail (as opposed in the header below the "Subject:" line). Here is how to fix:

1. From your main Outlook screen, Left click on "Tools"
2. Left Click on "Options"
3. Left Click "Mail Format" Tab
4. Left Click on arrow next to , "Compose Message in This Format"
5. Change to "HTML"
6. Press OK

Click here to view more information about this topic on Microsoft.com

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Question:  e-mails arrive with wall paper and they are hard to read.  Can this setting be changed in Outlook?

Answer:  You can set Outlook 2007 to automatically display messages that you open in plain text instead of HTML. However, doing this also removes other formatting that messages might have (NOTE: You can still revert a message back to its original format while viewing it individually).

1. From the Main Outlook Window: Select "Tools" > "Trust Center" > Left Click "E-mail Security".
2. Under "Read as Plain Text", Check the boxes next to "Read all standard mail in plain text" and "Read all digitally signed mail in plain text".

If you want to revert the message back to its original format, while in the message:
a) Click the "InfoBar" (banner near the top of the open e-mail message, above the "From" field)
b) Select "Display as HTML"

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Question: How can I add a second mailbox (e-mail address) to my current Outlook 2010 profile?

Answer: It is a simple process once you know the proper steps to take.

Click here to read step-by-step instructions on groovypost.com for Outlook 2010

Click here to read step-by-step instructions on groovypost.com for Outlook 2007

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Question: I know the search feature in Windows can be an excellent tool.  What are some ways I can utilize Search that I may not have discovered on my own?

Answer:  Please find below some basic guidelines on using search; you can serach by just entering names and other text, or you can get more specific by entering:

• You can use specific search criteria; examples:
  • To:(Person’s name):  Finds anything sent TO person
    • E-mails, meeting requests, etc.
  • From:(same as “To:”; just FROM person)
  • Subject: (similar to above, words entered in “Subject:”)
• Put “quotes” around specific phrases or names
  • Also works when using a search engine on the web
• Enter more information to refine your search…
• To search for a group of files or to carry out a more general search you can use wild card characters. they are two wildcard characters are:  *and ?
  • The * symbol stands for any number of characters.
    • Example:   *.pdf = finds all pdf files on your computer, *.xls does the same for excel files, etc.
  • The ? symbol stands for a single character.

·         Details:  Wild Cards can be used to search for files in the following ways:

Wildcard Combination	Action
*	Finds all files and folders.
*.	Finds all files.
*.doc	Finds all files with the extension .doc (Windows 2003 files).
*Win*	Finds all files and folders with win with in the filename.
*Win	Finds all files and folders with win at the end of the filename.
*Win?	Finds all files with win in the second to last portion of the filename with one character at the end.
? Win	Finds all files and folders with one character in front of win in the filename.

 

NOTE:  Please note that the program also searches INSIDE e-mail attachments on every search

For even more information on how to use the search, please click the links below.

Click here to view Windows Search Tips and Tricks on Microsoft.com

Click here to learn to narrow your search criteria for better searches in Outlook

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Question:  I don't have the original disks that came with my Dell computer.  I need to re-load the operating system, what do I do?

Answer:  Dell will provide you with ONE set up backup disks if requested.  Click here to visit the Dell site to submit your request online.

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Question: I know it's possible to change my "Windows Explorer" shortcut in my Taskbar to open 'Documents' instead of 'Libraries.  How can I do this?

Answer:  Follow the instructions below or click here to view the Online Tutorial "How to Open 'Documents' instead of 'Libraries' in Windows 7.

1. Right click on "Windows Explorer" icon in Taskbar.
2. Hover cursor over "Windows Explorer" and Right click.
3. Left click "Properties".
4. Copy and Paste " %SystemRoot%\explorer.exe /n,::{450D8FBA-AD25-11D0-98A8-0800361B1103}"(without the quotes) into the "Target" field. 
5. Left click "OK".
   The next time you open Windows Explorer it will open to your 'Documents' folder.

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Question:  When I use "Reply All" in Outlook the e-mail also includes me, why?

Question:  How can you turn off calendar and appointment reminders on the Motorola Q?

Answer:  On the Motorola Q go to: Tools > Options > Calendar to turn off alerts. 
You can also create a rule.  Click here to read details on creating rules at EggHeadCafe.com.
 

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Question:  How do you turn off "Suggested Sites" in Internet Explorer  or Internet Explorer 9?

Answer:  Open Internet Explorer and do the following

1. Tools > Internet Options.
2. Left Click "Advanced" tab.
3. Scroll down to "Settings", under "Browsing", uncheck box "Enable Suggested Sites".
4. Click OK.

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Question:  In some of my Excel Spreadsheets I have formulas that result in an error.  Instead of seeing "#REF!" I would like Excel to display a blank cell or a zero.  How do I fix this?

Answer:  There is a setting you can change in Excel 2007/2010.  Click this link to see detailed instructions http://blogs.techrepublicv.com.com/msoffice/?p=3821&tag=nl.e056

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Question:  I have a Palm Treo, how can I synchronize my Outlook with my Treo?

Answer:  Older versions of Palm will not let you sync all of your e-mail folders, but the Treo Pro does.  Take the following steps:

1. Open "Outlook E-mail".
2. Press Menu.
3. Select Tools.
4. Select Manage Folders.
5. Check the box next to the folders you want to sync (you may have to expand/collapse folders to see all of the folders).

**PLEASE NOTE: You should confirm that you have an unlimited data plan to avoid monthly charges for the additional data that is being synchronized between your Treo and the e-mail server.  If you run into any issues please contact your IT department.

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Question: I want to archive my old e-mails in Outlook, can I do that to a CD or DVD?

Answer: PST files cannot be read if they have been marked as "Read-only", which often occurs when you copy them to a CD.  You can back-up a PST file to a CD-ROM or DVD, but to read its contents you first need to copy it back to your hard disk and remove the "Read-only" file property as Outlook needs Read and Write access to the file.  TurnerTime^sm recommends an easier and more manageable back-up method; download and install the "Outlook Personal Folders Backup Tool" and instead back-up.  The Outlook Personal Folders Backup Tool (FREE) is designed for use with Outlook 2002-Outlook 2007.  It provides a quick and easy way to back up your archived and/or personal folders to your hard disk, network server or share drive.  After you back-up, you can copy these duplicates of your Outlook data to a removable media (CD, DVD, et al.).  The back-up files are exact copies of the original files and are saved in the same file format.  You can set up periodic reminders to back up your data.  Click here to find out more information or download the tool from Microsoft.com.

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Question: Outlook crashes after iTunes update, how do I fix this?

Answer: You will need to rename the OutlookChangeNotifier addin.  Please contact us for detailed instructions to fix this issue.

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Question: I have upgraded to the Outlook Hotmail Connector and I am having problems, what can I do to correct these problems?

Answer:  Basic troubleshooting steps:

1. Reboot the computer after installation of the Outlook Hotmail Connector upgrade.
2. Uninstall and reinstall the connector.
3. Remove the account from your profile and recreate it after restarting Outlook.

If it's still not working please go to http://support.microsoft.com/ph/12864#tab0 and click the link under "Get Help Now".  This will open a support incident with Mircrosoft to investigate this problem further.  If you need to enter a prodcut ID, use the prodcut ID from Outlook, NOT the connector.

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Question: How can I import my Outlook Calendar information to an appliation to track my billable hours?

Answer: There are several solutions available. Three great low cost possibilities are listed below, take a look at each of the pages to find a solution that is right for you. Information about each application is listed on Intuit.com.

Click here to learn more about QuickBooks Time & Billing Manager.

Click here to learn more about Big Time^TM.

Click here to learn more about Office Tools Professional.

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Question: When creating an e-mail to multiple reciptients in Microsoft Outlook, is there a way to send the e-mail without all recipients seeing everyone's e-mail address?

Answer:  You can use a third party service like Constant Contact or you can put all the e-mail addresses in the" BCC": field.

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Question:  When I type two hypens in an e-mail message, Outlook automatically thinks I want to create a bulleted list.  Is there anyway to prevent this?

Answer:  For Outlook 2010 follow these steps:

1. Left click "File" menu/tab in Outlook.
2. Left click "Mail".
3. In the top right corner, in "Compose Messages" section, left click "Editor Options" button.
4. Left click "Proofing".
5. In top rigt corner in "Auto Correct Options", left click "Auto Correct Options" button.
6. Left click "Auto-Format As You Type" tab.
7. UNCHECK the option that says "Automatic Bulleted Lists".
8. Left click "OK".
9. Left click "OK" again.

                For Outlook 2007 follow these steps:

1. Open new e-mail message.
2. Left click "Office" button in top left corner.
3. Left click "Editor Options" in bottom right corner.
4. Left click "Auto Correct Options" button.
5. Left click "Auto Correct as you Type" tab.
6. UNCHECK the option that says "Automatic Bulleted Lists"
7. Left click "OK"
8. Left click "OK" again.

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Question: After AVG update, e-mail won't "send", what is the fix for this?

Answer:  You will need to disable the avgoutlook.Addin.  Please contact us for the detailed instructions to fix this issue.
 

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Question: I am having problems with poor printing performance in Windows 7 and Windows Server 2008 R2.  Is there a fix for this?

Answer:  Microsoft has issued a hotfix, click here for detailed information http://support.microsoft.com/kb/2295825/ .

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Question: How do I change from the Dell Wireless Utility that is handling my wireless connection to let Windows manage my wireless connections?

Answer:

1. In the System Tray, right click on the Dell Wireless Utility (the icon is several green bars).
2. Left click on "Open".
3. Left click on the "Wireless Networks" tab.
4. Uncheck the box next to "Let this tool manage your wireless settings".
5. Left click "Apply".
6. Left click "OK".

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Question: There are a lot of new "tablet" computers reported to be available soon, can you tell me a little bit about them?

Answer: Click here to view detailed information about tablets.

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Question: I can't see the Ribbon in Outlook 2010, how can I fix this?

Answer: Click here to see detailed instructions about the Ribbon in Outlook 2010

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Question: Can you show me how to set Windows 7 so that my desktop background reflects the weather outside?

Answer: Click here for step by step instructions.

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Question: Can I sync Outlook notes and tasks on my iPhone?

Answer: There is no way currently to synch Outlook tasks and notes with the iPhone without a third party solution. Here is one possible solution. NOTE: We have NOT tested this solution ourselves therefore do not know how well it performs.

" TaskData (Exchange Sync), from developer Phillip Zedalis, is a productivity application for business users who operate in a Microsoft Windows environment. The iPhone 2.0 upgrade featured ActiveSync synchronization capabilities with Microsoft Outlook and Microsoft Exchange server environments for e-mail, calendars, and contacts. TaskData enables you edit and manage tasks and notes, search and sync over-the-air to a corporate network running on Exchange and Outlook. TaskData (Exchange Sync) is streamlined and designed to handle the most essential chores. It works on Exchange 2003, Small Business Server 2003, Exchange 2007 and Small Business Server 2008. Tap the Tasks icon in the lower left corner, followed by the Plus sign and you’re off and running. You’re stepped through naming a task, start and end dates, percentage completed, priority and other attributes of the task. You can sort and view your entries in categories. The process is similar for Notes."
Click here to read more on AppCraver.com.

 

New Answer: You can now sync Outlook Notes with iPhone (you must have OS 4 or higher). 

1. Plug your phone into the computer and open iTunes. 
2. Left click on your iPhone under "Devices".
3. Left click on "Info" at the top of the screen.
4. Scroll down to "Other".
5. Left click to place check mark in box next to "Sync notes with".
6. Choose Outlook from the dropdown box.
7. Sync your iPhone.

*Depending on what type of e-mail account you use you may have to perform the sync manually.  Click here to view detailed instructions from Apple Support.

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Question:  How can I do a search on my iPhone for applications, contacts, calendar entries, notes, mail and other information?  Is there one application that will let me search for any information in my iPhone?

Answer: Finding information and content on your mobile device is easier than ever. Spotlight comes pre-installed on you iPhone. Click here to learn more about Spotlight on MacWorld.com.

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Question: What is BlackBerry Enterprise Server (BES)?

Answer: Click here to read an explanation on Crackberry.com

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Question: How can I improve the voice recognition results on my BlackBerry?

Answer:  Click here to view some good recommendations on the DialPhone blog.

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Question:  There is a symbol on my BlackBerry screen that I don't recognize.  It's a mall icon of a globe with the number "3" next to it.  It's on the same line with my email, text and received call notifications.  What is it?

Answer:  It's a WAP push message.  WAP stands for Wireless Application Protocol whic is a global standard for developing applications over wireless communications networks.  Here's how to remove it:

1. Go into your "Messages" (text) and press the BlackBerry (menu) button.
2. Select "View Folder", scroll down to WAP Push Messages.
3. It will be there as an unread message; press the "Delete" button on your keyboard.

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Question:  I have changed wireless carriers and my BlackBerry home screen has changed.  Three is too much movement to different screens that is useless for me.  How can I change the home screen layout?

Answer:  Your theme has changed.  YOu can change it to a theme (layout) that works better for you.
Click here to read "How to change the active theme on the BlackBerry smartphone" on BlackBerry.com
 

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Question:  Can I change the text size so that it is easier to view my inbox and e-mail messages on my Android phone? 

Answer:  You can change the text size on very few of the Android phones available.  However, you can change the text size in the G-mail application.  Contact TurnerTime^tm for documentation on how to do this.
Click here to contact us.

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Question:  How do I set up my Exchange e-mail account on my Android phone?

Answer:  Click here to read instructions on TechRepublic.com

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Question: How do I set up ActiveSync Hotmail, Calendar and Contacts on my Android phone?

Answer:  Click here to read an informative article on this topic on thesearethedroids.com.

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Question: How can I wirelessly synchronize my Gmail account with Microsoft Outlook and my BlackBerry?

Answer:  We recommend you contact your IT resource for assistance BEFORE Taking any action. Don't have an IT Resource, <CONTACT US>
"Google Apps Sync for Microsoft Outlook® is a plug-in for Outlook 2003, 2007, or 2010 that lets you use Outlook to manage your Google Apps mail, calendar, and contacts—along with your Outlook notes, tasks, and journal entries. Google Apps Sync seamlessly syncs mail, calendar events, contacts, and notes between your Google profile in Outlook and your Google Apps account in the cloud, so you can access the same information at any time from either interface."  Click here to learn more about Google Apps Sync for Outlook.

You will also need to Use a BlackBerry® with Google Apps Sync.  Of the three options, I recommend Google Apps Connector for BlackBerry® Enterprise Server.
Click here to read more about Google Apps Connector for BlackBerry® Enterprise Server.

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Question:  I know there are a lot of solutions out there for scheduling.  I am interested in being able to determine the best time to schedule a meeting with my colleagues.  What apps do you recommend?

Answer:  There are several solutions available.  You will need to do a bit of research to determine which one will best suites your needs. 
Click here to read about four great apps on NFIB.com

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Question: Is there a way to do my sales reportsl and have all the reports on one system?

Answer:  TurnerTime^rm is partnered with iReportSales.com.  Reps, whether they be inside or outside, need a versatile, easily accessible, intuitive tool that will grow and keep them in front of the technology curve.   Click here to read more about iReportSales on our Partner page.
Click here to read more about iReportSales and their excellent reporting solution on their website.

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Question: How can I do a quick cut & paste in SAP?

Answer: Click here to read instructions on TechTarget.com

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Question: How can I set my Outlook reminder window display on top of all other windows?  These reminders are important and I don't want to miss them.

Answer:  To always have your Outlook Reminders Windows on top of all windows, you can download and install the FREE program linked below. PLEASE NOTE: I am now using this program (works well); HOWEVER, you should talk to your IT Department if you think they may have any concerns regarding 3rd party software.
http://users.forthnet.gr/pat/efotinis/programs/deskpins.html

1. Here is the process to follow:
2. Close Outlook
3. Download and install DeskPins from http://users.forthnet.gr/pat/efotinis/programs/deskpins.html
4. Launch DeskPins
5. Right-click on the DeskPins icon in the taskbar tray and choose 'Options'
6. Left Click on the 'Autopin' tab
7. Left Click on "Enable"
8. Left Click the 'Add' button
9. In Description Field, type: Outlook Calendar Reminders
10. In the Title Field, type: * Reminde*
11. In the Class field type: #32770
12. Click on the 'OK' button
When you opened Outlook and set up an appointment with a reminder, the window will be automatically 'pinned' to the foreground in front of all other open windows.

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Question: How can I import a distribution list I receive via e-mail into my address book in Outlook 2007?

Answer:  To import any distribution list you receive via e-mail into your address book (Outlook 2007):

1. Open the attachment (distribution list) from your e-mail.
2. From the open distribution list, click the Office button (upper left corner of your screen)
3. Select "Move"
4. Select "Copy to Folder"
5. Select your "Contacts" Folder
6. Press OK.
7. Done!

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Question:  How Do I Adjust The Touch Screen Sensitivity Or Vibration (Haptics) On My Sprint SPH-d700 Epic 4G Phone?

Answer: Click here to view detailed instructions at Samsung.com
 

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Question: How can I change the calendar reminder sound in Outlook 2003?

Answer: Click here to read instructions on Malektips.com

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Question: How do I move an e-mail to another folder on my Android phone? 

Answer: Not ALL Android phones support this function.  On those that do you will follow these steps:

1. Touch and hold e-mail you want to move.
2. On pop-up menu select "Move to".  (You may have to scroll down to see this option)
3. Select desired folder.

If the option does not appear on your phone model please contact us for assistance.

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Question:  How can I move an OPEN e-mail message to a folder on my Android phone?

Answer:  On some Android phones you will have to use a third party app called "Exchange by Touchdown".  Click here to download the app or find it using "Market" on your Android.  Once you have installed the app go to Menu > More > Move To.  *Please note: this feature is available on some Android phones WITHOUT downloading an app, depending on the phone manufacturer and the operating system you are using. 

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Question:  How can I export contacts from Outlook and imprt to my Motorola Droid X?

Answer:  Click here to view instructions for this process at cellphoneforums.net.

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Question: How can I export my iPhone contacts into Microsoft Outlook?

Answer: Here is an app (called "Export Contacts") that will enable Exporting iPhone Contacts to Microsoft Outlook:

1. Install this app on your iPhone: http://itunes.apple.com/app/export-contacts/id305621856?mt=8
2. Once you install it, you can access the Export Contacts application from your PC at work via Internet Explorer.
3. Select the fields you want to export and the order, and it will generate a .csv, .vcf, or .pdf file with all of your contacts. I would export to in the .vcf format.
4. From your PC, access the " Export Contacts" website and copy the contacts to your Desktop
5. Open Contacts on your Desktop and move them to Outlook.
    

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Question: What are Windows 7 Sticky Notes, and how can I best use them?

Answer:  Sticky Notes are very similar to their paper counterparts.  You can create a note and "stick' it to your desktop as a reminder.
Click here to watch a great video on Windows 7 Sticky Notes from TechRepublic.com

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Question: How do I ensure services restart upon failure in Windows 7?

Answer: Click here to read instructions at Techrepublic.com

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Question: I am having trouble with Outlook 2007 after installing an update, how can I fix this?

Answer:  Click here to see the recommended fix on outlooktips.net

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Question:  Is there a way remove all the extra/trial version software that comes with a new PC?

Answer: Yes, you can use PC Decrapifier which is free and super-simple. You don’t even need to install the program. Left click on the link below and download, run the program and select the programs you want to remove.

http://www.guidingtech.com/1416/clean-up-new-system-pc-decrapifier/

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Question: Can migrating to Exchange Server 2010 can save money on e-mail storage?

Answer: Yes, left click on the link below:
http://searchexchange.techtarget.com/news/1391655/How-migrating-to-Exchange-Server-2010-can-save-money-on-storage 

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Question:  How can improve my wireless network performance and boost its signal?

Answer: Left click on the link below for some tips from Microsoft:
http://www.microsoft.com/athome/setup/wirelesstips.aspx

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Question:  Every time when I restart Outlook 2010, the AutoComplete cache is completely empty again. How can I make it retain the addresses?

Answer:  Left click the link below for more information if you have iTunes installed on your computer.
http://www.msoutlook.info/question/509

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Question:  When sending an email to someone (or replying to an email) from Microsoft Outlook, how can I attach a copy of an email in one of my email folders?

Answer:   From Outlook (Mail window): 

1. Go to the folder where the e-mail(s) you want to attach is located.
2. Left click on the e-mail you would like to add to your new e-mail (to select multiple messages, hold down CTRL key while clicking on individual messages)
3. Press CTRL + C (to copy selected message(s)
4. Go back into “main message” (use ALT + TAB)
5. Use CTRL + V (to paste previously selected messages)
6. Click on “X” to close message, say “Yes” to save

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Question: Is there an easy way to synchronize my BlackBerry with Google Calendar?

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Question:  How can I easily launch Microsoft Outlook as an Administrator on Windows 7?

Answer: Left click on the link below for instructions on how:
http://www.msoutlook.info/question/353

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Question:  Is it possible to send a message from Microsoft Outlook to a cell phone:

Answer: Yes, left click on the link below for instructions on how:
http://blogs.techrepublic.com.com/msoffice/?p=584&tag=nl.e056

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Question:  Which Exchange ActiveSync (EAS) features are available in each Exchange Server version and which are supported by Windows Mobile, iPhone, Android and other devices in the market.

Answer:  Please left click on the link below for instructions on how:
http://social.technet.microsoft.com/wiki/contents/articles/exchange-activesync-client-comparison-table.aspx

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Question:  In Excel, is it possible to move part of a footer down a line?

Answer: Yes, please left click on the link below for instructions on how:
http://excel.tips.net/Pages/T002961_Moving_Part_of_a_Footer_Down_a_Line.html?awt_l=CdaKZ&awt_m=1gsIktnbnXsx4X 

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Question:  How do I set up Distribution Lists/Groups in Outlook that everyone in our company can use?

Answer:  Please left click on the links below for instructions on how. 
The first link describes how to set up external contacts in the Microsoft Exchange Active Directory, for both Microsoft Exchange 2007 and Exchange 2003.  You will need to have you IT Department assist in this procedure.
http://www.techemperor.com/2008/02/13/how-to-add-an-external-email-address-to-an-exchange-distribution-list/

Once you have all the e-mail addresses set up, this link describes how to set up a Distribution List in the Exchange Active Directory:
http://technet.microsoft.com/en-us/library/cc164331(EXCHG.65).aspx

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Question:  In Windows XP is there a way to change the "places" (folders) links for Adobe and other non-Microsoft Office dialogs?

Answer:  Yes, you can use Microsoft's FREE tool, TweakUI; which "gives you access to system settings that are not exposed in the Windows XP default user interface, including mouse settings, Explorer settings, taskbar settings, and more.  NOTE:  Version 2.10 requires Windows XP Service Pack 1 or Windows Server 2003".  The setting for Adobe and other non-Microsoft Office dialog windows is under "Common Dialogs" > "Places Bar" in TweakUI

Please click the link below to install:
http://download.microsoft.com/download/f/c/a/fca6767b-9ed9-45a6-b352-839afb2a2679/TweakUiPowertoySetup.exe

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Question:  Does Windows 7 Operating system help me save money?

Answer:  Yes, Windows 7 Saves 43 Hours or $1,400 Per PC.  Please click the link below for more information:
http://www.windows7news.com/2010/07/07/windows-7-saves-43-hours-1400

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Question:  Is there an easy way to disable Aero Snap and Aero Shake In Windows 7?

Answer:  Yes, please click the link below on instructions how:
http://www.guidingtech.com/5548/quicklu-disable-aero-snap-shake-windows-7/http://www.guidingtech.com/5548/quicklu-disable-aero-snap-shake-windows-7/

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Question: I just installed Outlook 2010 on my PC and my contacts on my iPhone almost doubled.  Is there a way to prevent this?

Answer:  Disable "Suggested Contacts" in Outlook.  Click this link for detailed instructions: http://www.localwisdom.com/blog/2010/06/disable-suggested-contacts-in-outlook-2010-so-your-iphone-contact-list-doesnt-explode/

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Question:  What are some of my options to share files uing the iPad?

Answer: Please left click on the link below for a few of the more popular options.
http://www.techrepublic.com/blog/mac/how-to-share-files-using-the-ipad/1...

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Question: How can I remove holidays from my Outlook 2010 calendar?

Answer: 

1. Go to Outlook calendar.
2. Left click "View" tab.
3. Left click "Change View" button.
4. Select "List".
5. Left click "Categories" column
6. Right click on "Holiday" category heading.
7. Select "Delete".

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Question: Where can I find out more about the "Microsoft Cloud".

Answer: Please click here to read about the Cloud on Microsoft.com

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Question: How can I get Outlook 2010 to remember e-mail addresses when I start typing the e-mail address or name, so that the e-mail address is automatically filled in?

Answer: From the mail Outlook window:

1. Left click "File" menu.
2. Left click "Options".
3. Left click "Mail"
4. Scroll down to "Send Messages" section.
5. Left click on "Empty Auto Complete List" button.
6. Close Outlook.
7. Open new e-mail.
8. Type in an e-mail address.
9. Close Outlook again.
10. Open Outlook and autocomplete shoud work as normal.

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Question: What do I need to know about upgrading to Windows 7 Service Pack 1 (SP1)?

Answer:  Please click here for information on SP1 for Windows 7.

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Question: Is there any benefit to clearing my BlackBerry's event log?

Answer: Yes, by clearing your BlackBerry's Event Log, you can reclaim 1.5-2 MB of memory (depending on the apps you have installed).

To clear the Event Log:

1. Hold down ALT key while pressing L G L G
2. Press "Menu" key.
3. Select "Clear Log".

Once you have cleared the Event Log, you can then set your BlackBerry so you will not have to clear the Event Log again:

1. Press the "Menu" key (to the left of the trackball).
2. Press "Options".
3. Select "Set Min Log Level" to "Warning".
4. Press "Menu" key again.
5. Select "Hide all types".
6. On "Discard Changes" window, select "Save".

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Question:  Are there any FREE tools for removing malicious software (rootkits, trojans, worms, or malware)?

Answer: Please click here to see a few FREE tools on techrepublic.com

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Question:  I just switched to a new computer and when composing a new e-mail in Outlook, it no longer fills in the e-mail address as soon as I start typing.  How can this be fixed?

Answer:  Every time you send an outgoing e-mail message in Microsoft Outlook, the application automatically saves the address you sent the e-mail to for future use. The address information for past recipients is stored in an Outlook data file with an ".NK2" extension. If you are using a new computer and want Outlook to recognize all of your past recipients, you will need to manually restore your old .NK2 file. Click here to read more: How to Restore Outlook.NK2 | eHow.com.

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Question: How can I remove an app I have installed on my Android phone?

Answer: 

1. Open "Market" app.
2. Choose "Downloads" from "Menu".
3. Tap on the app you want to delete.
4. Tap on "Uninstall" to delete the app from your Android phone.

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Question:  How can I eliminate the following error message when sending/receiving in Outlook?  "Microsoft Exchange 'reported error (0x8004010F): The operation failed.  An object cannot be found".

Answer: 

1. Left click on "Tools"
2. Left click "Options".
3. Left click "Mail Setup" tab.
4. Left click "Send/receive" button.
5. Select "All Accounts" group and click "Edit".
6. Please uncheck "Donwload offline address book" and click "OK" to save the changes.
7. After that, please click Send/Receive button again to check whether the issue persists.

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Question: Can you use a bluetooth headset to access voice commands on the iPhone?

Answer: This is possible with a limited number of headsets.  One headset that allows this action is the Motorola S9-HD.  Otherwise you will have to use the microphone on the iPhone itself or the wired Apple headset that came with your iPhone.  This may change in the future....stay tuned.

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Question:  Is there a way to automatically sync contacts in SharePoint with the main contact folder in Outlook (so all contacts sync with your smartphone)?

Answer:  As of now there is no way to do this without writing some custom code on the SharePoint side.

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Question:  When I travel and am at a hotel, I am sometimes unable to send e-mails from the hotel wireless connection.  I seem to be able to recive e-mails.  Is there a fix for this?

Answer: Ask the hotel or its ISP (internet service provider) if it "blocks" any ports normally used to send email; the most common ports used are 25, 587 and sometimes 465. If the answer is yes, you will need to either find an SMTP server that will allow you to send email (your own e-mail provider may allow this via an authenticated session). Or you can use your e-mail provider's web mail site/or Outlook Web Access (if you use and Microsoft Exchange Server).

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Question:  Is there an easy way to back up my Gmail account in case of another crash?

Answer:  Yes, you can use a product called "Backupify".  Click here to read an article on BusinessInsider.com

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Question: How can I print from my iPad to a Windows-Connected printer?

Answer:  If your iPad is running iOS version 4.2 or later, it supports the AirPrint feature. With certain HP printers, you can use this feature to print to printers connected to Window computers. Click here to find instructions at :
http://www.wxpnews.com/BYWGNI/110405-Printint-From-IPad

If you don't have a version of iOS that supports AirPrint, you can instead e-mail the document from your iPad to the e-mail application on your Windows computer.

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Question: Can I achieve full wireless synchronization between my iPhone and my Hotmail account?

Answer:  Yes, Hotmail now supports push e-mail, calendar, and contacts with Exchange ActiveSync.  Click here to view information on the iPhone/Hotmail integration.

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Question:  Is there a way I can the "Out of Office Assistant" from my iPhone?

Answer:  Out of Office allows you to update your Microsoft Office/Exchange Out of Office Assistant from anywhere in the World! Emergencies, unplanned meetings, or just updating your status to be more accurate has never been easier. Supports Microsoft Exchange 2007 servers.  Click here to view information about the "Out of Office" app.

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Question:  I just got a new computer and installed Outlook.  Outlook does not fill in my recipients e-mail addresses as I type them into the e-mail.  How can I fix this?

Answer:  Every time you send an outgoing e-mail message in Microsoft Outlook, the application automatically saves the address you sent the e-mail to for future use. The address information for past recipients is stored in an Outlook data file with an ".NK2" extension.  You can manually install your old .NK2 file.  Click here to read detailed instructions on eHow.com.

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Question:  I have sent out a meeting request to a large number of recipients in Outlook.  I would like to check to see who has responded and if they have accepted/declined or failed to respond at all.  How can I print this information out to give to my boss?

Answer:

1. Double left click on the meeting in your calendar to open.
2. Left click the "Tracking" button at the top in the Ribbon.
3. Left click "View Tracking Status".
4. Tap the "Print Screen" key on your keyboard.

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Question:  Can you synch your Public Folders Contacts with your BlackBerry?

Answer:  Yes you can.  You can do it using the BlackBerry Desktop Manager.  Click here to read detailed instructions on BlackBerryforums.com.  Scroll down to read the "Public Contacts Example" on the page.  OR you can do it wirelessly using a third party app called "WICKSoft Mobile Documents for BlackBerry".  Click here to read more about WICKSoft.

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Question:  I would like to add memory by using a Micro SD card in my BlackBerry.  Are there any special instructions I should know about before using a Micro SD card?

Answer:  Click here to read detailed instructions on CIO.com.  This article will tell you how to insert, format and use a Micro SD card in your BlackBerry.

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Question:  I have two calendars in Outlook; one for work/family events and the other for school related events.  I'd like to sync both to my PDA/smart phone, but it only syncs the primary calendar.  Is it possible to get both to sync?

Answer:  Answer:  At TurnerTime℠, we recommend using one calendar on your mobile device to make calendar management from that device simpler.  However, if you want to add a second calendar, please click the link for information on how to add.  Please click here to read a great article with instructions on MSOutlook.info

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Question:  How can I add more memory to my desktop, laptop or netbook computer?

Answer:  Please click here to read information on memory from Microsoft.com

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Question:  How can I hide my Outlook contact's fax number so that they don't appear when I select an e-mail recipient in Outlook?

Answer:  There is no way within Outlook to hide the fax numbers, however you do have two options.  Click here to read an article from Microsoft support.

1. You can change your fax numbers by adding a letter to the fron of the fax number (such as F).  This will preven the fax number from being recognized by your e-mail program.
2. For $10 you can buy and install "Rs Hide Fax" by clicking on this link.  RS HIDE FAX  (TurnerTime^sm has not used this add-on so we can not verify how well it works.)

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Question:  What I'm wondering is if I can access more than one calendar in my Microsoft Outlook?  I have a personal calendar and one I share with my team.  Right now I'm only able to access my team calendar and not my personal calendar on my BlackBerry.

Answer:  At TurnerTime^sm we recommend using one calendar on your mobile device to make calendar mangement from that device simpler.  However, if you want to add a second calendar click here to learn how on ehow.com. 

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Question:  Is there an easy way to improve the voice dialing/voice recognition on my BlackBerry?

Answer:   Yes, you can easily improve voice recognition by completing a short serties of prompts that ask you to say specific numbers and words (takes about 5-7 minutes).

1. On the Home screen or in a folder, click the "Options" icon.
2. Click "Voice Dialing".
3. Click "Adapt Voice".
4. Complete the instructions on your BlackBerry screen.

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Question:  Is there a way to set the Outlook reminder to "none" as a default?  It currently sets a reminder for every appointment making it very annoying when my phone sends reminder chimes.  I realize that I can do it manually but I often forget to do that regularly.

Answer:  Yes, from the main Outlook window do the following steps:

1. Select "Tools".
2. Select "Options".
3. Under the "Calendar" section, change "Reminder Time" from 15 minutes to 0 minutes.

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Question:  How can I load more e-mail messages onto my Android phone for my Exhange e-mail account?  It seems only a few days worth of messages are on my phone right now.

Answer:  Follow the instructions below to change the amount of e-mail to sync on your Android device:

1. Go to "Settings".
2. Tap "Accounts and sync".
3. Tap your e-mail account name (usually your e-mail address).
4. Tap "Account Settings".
5. Tap "Amount to Sync".
6. Tap the desired time period (example "1 month" or "All e-mails").

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Question:  How do I move an e-mail from my Inbox to another folder on my Android phone?

Answer:  Not ALL Android phones support this function.  On those Android phones that do have this function follow the instructions below:

1. Tap and hold the e-mail you want to move to another folder.
2. On pop-up menu, tap "Move to" (you may have to scroll down to find this option).
3. Tap desired folder.

   NOTE:  If you do not see the "Move to" option please contact us for assistance.

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Question:  What is the best way to synchronize my smartphone, computer and/or tablet for e-mail, calendar, etc.?  How can I also back up my e-mail?

Answer:  In most cases, we recommend the best way to synchronize smartphones and laptops is using Hosted Microsoft Exchange.  This will enable you to back up e-mails as well.  At TurnerTime^sm, we use a company called Exchange My Mail.  In our opinion, they provide a very valuable service at a nominal cost.  Click here to visit Exchange My Mail's website for more information.

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Question:  How do I remove an e-mail address that auto-completes in the To: field in Lotus Notes 8.5?

Answer:  The e-mail auto-complete pulls from "Contacts" (formerly called "Personal Address Book") or "Recent Contacts".  The e-mail address is being pulled from "Contacts" you will have to either remove the entry from "Recent Contacts" or turn off "Recent Contacts" completely.

To remove entry from "Recent Contacts":

1. Open your Contacts database; select "Recent Contacts" in the left hand navigation pane.
2. Select the contact you want to delete, and press the delete key.
3. Select "Trash" in the left hand navigation pane and click "Empty Trash" in the action bar above the message list.  (You will need to update your Recent Contacts list to delete the invalide e-mail address).

To turn off "Recent Contacts" entirely, go to "File" > "Preferences" > "Contacts" and select "Do not automatically add names to the Recent Contacts view".

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Question: In Microsoft Windows XP, when you view the files in a particular folder most of the file names are shown in black font but some are shown in blue font.  What do the different colors mean?

Answer:  Any files that are in blue are compressed to save drive space and the ones in black are not compressed.  The reason may be that the folder is marked for compression and the black files were added to the folder after the latest compression of the folder was completed.

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Question:  How can I delete my iPhone SMS messages, including how to delete an entire conversaion or delete individual text messages from my iPhone?

Answer:  Please click here to read a detailed explanation on about.com.

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Question: I would like to know more about "Offline Files", sometimes I need to access files when my network or server is unavailable.  How can I access these files?

Answer:  There is an easy way to access these files from your computer.  Click here to view details at Microsoft.com.

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Question: I would like to know more about Social Media.  Is there reliable information online?

Answer: There is a lot of information out there.  You certainly want to find a reliable and trustworthy source.  We have provided a link below.

Click here to read "Fifteen Important Social Media Tips" on CIOzone.com

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The information contained in this website is for general information purposes only. The information is provided by Turner Time Management, LLC and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.  In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.  Through this website you are able to link to other websites which are not under the control of [business name]. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.  Every effort is made to keep the website up and running smoothly. However, Turner Time Management, LLC takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.  Limitation of Liability: In no event will Turner Time Management, LLC be liable for any lost profits, lost savings or incidental, indirect, special or consequential damages, arising out of use or inability to use the information provided and makes no .  Proprietary Training Materials: The materials provided by Turner Time Management, LLC, including any confidential and proprietary information, is for use by participants in the program only. Proprietary materials and information, including copyrighted materials and training information and materials, are not to be copied or disseminated to anyone aside from the actual participants in the program without prior written consent from Turner Time Management, LLC.